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Privacy Policy

Last Updated: September 16, 2026

This Privacy Policy explains how Invictus Global Tech and Kingpin Ventures, as business partners involved in the development, operation, administration, support, and delivery of the WhatsNexus Platform, collect, use, store, process, and share information when you use WhatsNexus.

WhatsNexus is an AI-powered messaging automation platform operated through the business partnership between Invictus Global Tech and Kingpin Ventures.

WhatsNexus helps organizations manage customer conversations, qualify leads, automate communication workflows, and connect their businesses to the WhatsApp Business Platform (Cloud API).

Invictus Global Tech and Kingpin Ventures collaborate in providing, developing, administering, securing, maintaining, and supporting the WhatsNexus platform and its associated Meta and WhatsApp Business Platform integrations.

Corporate and Platform Relationship

Invictus Global Tech and Kingpin Ventures are business partners collaborating in connection with the WhatsNexus platform.

Their activities may include, as applicable:

The Meta Business Portfolio used to support and administer certain WhatsNexus integrations with Meta and the WhatsApp Business Platform is associated with Kingpin Ventures.

WhatsNexus is the public-facing platform and product. For Meta platform integration purposes, WhatsNexus uses a Meta application named “Nexus Connect.” Nexus Connect is the technical application name used for WhatsNexus integrations, not a separate customer-facing service or company.

Invictus Global Tech and Kingpin Ventures may each perform different operational, technical, administrative, or support responsibilities as part of their business partnership relating to WhatsNexus.

References in this Privacy Policy to “WhatsNexus,” “we,” “us,” or “our” refer collectively, where applicable, to Invictus Global Tech and Kingpin Ventures in connection with their respective roles in providing and supporting the WhatsNexus platform.

This business relationship does not change the ownership of a Customer's own Meta Business Portfolio, WhatsApp Business Account, phone numbers, contacts, conversations, or other Customer-controlled business assets.

Data Controller and Business Partnership

Kingpin Ventures is the legal entity responsible for determining the purposes and means of processing personal data received through the Nexus Connect Meta application in connection with the WhatsNexus platform.

Invictus Global Tech collaborates with Kingpin Ventures in developing, operating, maintaining, and supporting WhatsNexus. Where Invictus Global Tech processes personal data on behalf of Kingpin Ventures, it does so in accordance with their respective responsibilities and applicable data protection requirements.

Customer organizations remain responsible for determining the purposes of their own customer communications and the personal data they collect and process through WhatsNexus, subject to applicable law.

1. Scope

This Privacy Policy applies to:

2. Information We Process

Depending on how WhatsNexus is configured and used, we may process the following categories of data.

2.1 Account and Organization Data

We may process information including:

2.2 WhatsApp Business Platform Data

When a Customer connects WhatsApp to WhatsNexus, we may process:

The Customer's WhatsApp Business Account and related WhatsApp business assets remain associated with and controlled by the Customer, subject to Meta's and WhatsApp's applicable terms and policies.

WhatsNexus may receive authorization from Customers to access permitted WhatsApp Business Account information and functionality through Meta's APIs in order to provide the services requested by the Customer.

2.3 Contacts and Lead Data (Customer-Controlled)

We may process:

Lead-related information derived from conversations may include:

2.4 Knowledge Hub Content (Customer-Provided)

Content uploaded by Customers to guide AI responses may include:

2.5 Operational, Analytics, and Technical Data

We may process:

2.6 Meta and WhatsApp Integration Information

Where a Customer connects a Meta or WhatsApp Business Account to WhatsNexus, we may process information necessary to establish, operate, and maintain that integration, including:

Such information is processed only to the extent required to provide, support, secure, and administer the WhatsNexus integration and related services.

3. How We Use Information

We use information to provide, operate, maintain, secure, and improve WhatsNexus.

This includes providing platform features such as:

We may use information to power AI-assisted features, including:

We may also use information to:

4. How We Share Information

We may share information only as necessary to provide, secure, administer, or support the WhatsNexus service.

4.1 Meta / WhatsApp

We may exchange information with Meta Platforms and WhatsApp as necessary to send and receive messages and manage WhatsApp Business Platform operations through the Cloud API.

This may include information necessary to:

Customers remain responsible for complying with Meta's and WhatsApp's applicable terms, policies, messaging requirements, and other platform rules.

4.2 Invictus Global Tech and Kingpin Ventures

Invictus Global Tech and Kingpin Ventures are business partners in connection with WhatsNexus.

Information may be processed by either business partner where necessary for their applicable role in:

The partners process information only where necessary in connection with the operation and provision of WhatsNexus and according to their applicable responsibilities.

4.3 Service Providers

We may use hosting providers, monitoring systems, analytics services, infrastructure providers, artificial intelligence providers, and other technical vendors that process data on our behalf.

These providers may provide services such as:

We expect service providers processing information on our behalf to use such information only for the services they provide and subject to appropriate contractual, privacy, confidentiality, and security obligations where applicable.

4.4 Legal and Compliance

We may disclose information where required by:

We may also disclose information where reasonably necessary to:

We do not sell personal data.

5. Data Retention

We retain information only for as long as reasonably necessary to:

Retention periods may vary depending on:

Where a Customer disconnects its WhatsApp Business Account from WhatsNexus, certain integration information may still be retained where necessary for:

6. Data Deletion and Requests

Customers may request deletion of data associated with their use of WhatsNexus by contacting us at:

sushilathithiyaa@gmail.com

To help us process a request, please include:

We may verify the identity or authority of the person making the request before processing it.

We will complete deletion or anonymization as required by applicable law and contractual obligations.

Where applicable, disconnecting a Meta or WhatsApp Business Account from WhatsNexus may revoke or terminate WhatsNexus access to certain Meta or WhatsApp assets.

However, disconnecting an integration does not necessarily delete information that must be retained for:

Customers may also contact us regarding deletion of information associated with their Meta or WhatsApp integration.

7. Security

We use reasonable technical and organizational measures designed to protect information.

These measures may include:

Where applicable, access to Meta and WhatsApp Business Platform integrations is limited according to operational and technical requirements.

No system is completely secure.

While we work to protect information from unauthorized access, loss, alteration, misuse, or disclosure, we cannot guarantee absolute security.

8. Customer Responsibilities

Customers are responsible for:

9. Healthcare Mode Notice

WhatsNexus may be configured for healthcare messaging workflows.

Customers using WhatsNexus for healthcare communications are responsible for ensuring compliance with applicable:

These requirements may differ depending on the Customer's jurisdiction.

WhatsNexus does not automatically make a Customer compliant with any healthcare-specific law or regulatory framework merely because the platform is used for healthcare communications.

Customers should configure and use WhatsNexus according to their own legal, regulatory, organizational, privacy, and information-security requirements.

10. Children’s Privacy

WhatsNexus is designed for business use and is not directed toward children.

Customers must ensure their messaging and data practices comply with applicable age-related privacy requirements and messaging policies.

Where a Customer communicates with minors or processes information relating to minors, that Customer is responsible for ensuring it has any:

required under applicable law.

11. Meta and WhatsApp Business Platform Integration

WhatsNexus integrates with the WhatsApp Business Platform (Cloud API) provided by Meta.

Customers may connect their own WhatsApp Business Accounts and business phone numbers to WhatsNexus through Meta-authorized onboarding and authentication processes.

WhatsNexus does not require Customers to provide their Facebook or Meta account passwords directly to WhatsNexus.

Authentication and authorization involving Meta accounts are handled through Meta-provided authentication and authorization systems.

As part of the business partnership supporting WhatsNexus, a Meta Business Portfolio associated with Kingpin Ventures may be used to support or administer relevant WhatsNexus Meta and WhatsApp Business Platform integrations.

For Meta platform integration purposes, WhatsNexus uses a Meta application named “Nexus Connect.” Nexus Connect is the technical Meta application used to enable authorized Meta and WhatsApp Business Platform functionality for WhatsNexus and is not a separate customer-facing service. This includes customer onboarding, account authorization, messaging, webhook processing, and related integration management. Use of Nexus Connect does not change Customer ownership or control of their own Meta and WhatsApp business assets.

Invictus Global Tech and Kingpin Ventures collaborate in operating and supporting the WhatsNexus platform and associated integrations.

The use of a Kingpin Ventures Meta Business Portfolio for integration administration does not mean that Kingpin Ventures or Invictus Global Tech owns a Customer's:

Customers retain responsibility for and control over their own Meta and WhatsApp business assets, subject to Meta's and WhatsApp's applicable terms and policies.

WhatsNexus accesses Customer WhatsApp Business Platform information and functionality only where authorized and as necessary to provide the requested services.

Meta and WhatsApp operate under their own:

12. Artificial Intelligence Processing

WhatsNexus may use artificial intelligence and automated processing to provide functionality including:

Information processed by AI features may include:

Customers are responsible for determining whether AI-assisted functionality is appropriate for their use case and for configuring WhatsNexus according to their:

AI-generated responses may not always be accurate, complete, or appropriate.

Customers should use suitable human review, escalation, or approval processes where appropriate, particularly for:

13. Customer Data and Tenant Separation

WhatsNexus is designed as a multi-tenant platform serving multiple Customer organizations.

Customer information is logically associated with the applicable Customer account or organization.

We use access controls and application-level safeguards designed to prevent one Customer from accessing another Customer's information.

Information associated with individual Customer organizations may include:

Such information is associated with the applicable Customer organization within WhatsNexus.

Invictus Global Tech and Kingpin Ventures may access Customer information only where reasonably necessary for their respective roles in:

14. International and Third-Party Processing

Depending on the infrastructure, integrations, service providers, and features used by WhatsNexus, information may be processed using systems or service providers located in jurisdictions different from the Customer or end user.

Where required, we take reasonable measures designed to ensure that service providers processing information on our behalf are subject to appropriate:

Third-party platforms such as Meta and WhatsApp process information according to their own applicable terms and privacy practices.

Customers should review applicable third-party policies where appropriate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

Changes may be made to reflect:

Where required by applicable law or where changes materially affect how information is processed, we may provide additional notice to Customers.

16. Contact

For privacy questions, data requests, deletion requests, or questions regarding the WhatsNexus platform, contact:

WhatsNexus

Operated and supported through the business partnership between:

Invictus Global Tech

and

Kingpin Ventures

Email:

sushilathithiyaa@gmail.com

Address:

LIG 13/19, NH3 Vanjinathan Street Maraimalai Nagar Chennai – 603209 India

17. Platform and Business Information

Platform: WhatsNexus

Business Partners: Invictus Global Tech Kingpin Ventures

Platform Relationship: WhatsNexus is developed, operated, administered, maintained, and supported through the business partnership between Invictus Global Tech and Kingpin Ventures according to their respective business and operational responsibilities.

Meta / WhatsApp Business Platform Integration: Relevant Meta and WhatsApp Business Platform integration activities may be administered through the Meta Business Portfolio associated with Kingpin Ventures as part of the partners' operation and support of WhatsNexus.

WhatsNexus, Invictus Global Tech, and Kingpin Ventures are independent from Meta Platforms, Inc. and WhatsApp LLC.

WhatsApp and Meta names, trademarks, and related marks belong to their respective owners.

Use of WhatsNexus with the WhatsApp Business Platform remains subject to applicable: