Data Deletion
Instructions
Last Updated: March 5, 2026
Invictus Global Tech Pvt Ltd provides WhatsNexus, an AI-powered messaging automation platform built for managing customer conversations and workflows on the WhatsApp Business Platform. If you would like to request deletion of data associated with your use of WhatsNexus, this page explains how to submit that request and what to expect.
Quick Summary
Send an email to contact@invictusglobaltech.com with the subject Data Deletion Request. Include your name, organisation, WhatsApp number(s), account email, and the type of deletion you need. After verifying your identity, we will process the deletion in accordance with applicable law.
1. How to Submit a Deletion Request
To request deletion of your data, please send an email to:
Please use the following subject line in your email:
2. Information to Include in Your Request
To help us identify and process your request efficiently, please include the following details in your email:
- Full Name — your first and last name
- Organisation Name — the name of your organisation or business (if applicable)
- WhatsApp Number(s) — the WhatsApp number(s) associated with the request
- Account Email — the email address registered with your WhatsNexus account
- Type of Deletion Requested — please specify one of the following:
- Account deletion
- Contact data deletion
- Conversation data deletion
- Complete data deletion (all data associated with your account)
3. Verification Process
To protect the data of users and customers, we may need to verify your identity or confirm that you are authorised to make the deletion request before we process it. This may include:
- Verifying your identity using the information provided in your request
- Confirming ownership of the account email or WhatsApp number(s) specified
- Requesting additional information if needed to confirm your authorisation
We will communicate with you via the contact information provided in your request during the verification process.
4. What Happens After Your Request
Once your request has been received and verified, we will review and process the deletion or anonymisation of the requested data in accordance with:
- Applicable data protection and privacy laws
- Contractual obligations we may have with you or your organisation
- Legitimate operational or security requirements
Please note — some data may be retained
In some cases, certain information may be retained where required for legitimate purposes, including:
- Legal compliance and regulatory obligations
- Security and fraud prevention
- Audit and operational recordkeeping
- Enforcement of contractual obligations
5. Processing Timeline
Submit Request
Send your email to contact@invictusglobaltech.com with all required details.
Verification
We verify your identity and confirm your authorisation to make the request.
Deletion Processed
We process your deletion request within a commercially reasonable timeframe.
We will make reasonable efforts to process verified deletion requests within a commercially reasonable timeframe. The exact duration may vary depending on the complexity of the request and the type of data involved.
6. Additional Privacy Rights
Depending on your location and applicable law, you may also have additional rights with respect to your personal data, including the right to access, correct, or restrict processing of your data. To exercise any of these rights, please contact us using the information below.
For full details on how we collect, use, and protect your data, please refer to our Privacy Policy.
7. Contact Information
For any privacy-related questions, data deletion requests, or additional inquiries, contact:
Invictus Global Tech Pvt Ltd
Data Controller / Platform Provider
Address
LIG 13/19, NH3, Vanjinathan Street, Maraimalai Nagar, Chennai - 603209
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