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Data Deletion
Instructions

Last Updated: September 15, 2026

WhatsNexus is an AI-powered messaging automation and customer communication platform developed, operated, supported, and administered through the business collaboration between Invictus Global Tech and Kingpin Ventures.

WhatsNexus helps organizations manage customer conversations, leads, workflows, AI-assisted communications, and integrations with the WhatsApp Business Platform (Cloud API).

As part of this business collaboration, a Meta Business Portfolio associated with Kingpin Ventures may be used to support or administer relevant WhatsNexus integrations with Meta and the WhatsApp Business Platform.

If you would like to request deletion of data associated with your use of WhatsNexus, this page explains how to submit a request, what information you should provide, how we verify requests, and what happens after a deletion request is received.

References on this page to “WhatsNexus,” “we,” “us,” or “our” refer, where applicable, to Invictus Global Tech and Kingpin Ventures according to their respective roles in operating and supporting the WhatsNexus platform.

Quick Summary

To request deletion of data associated with WhatsNexus, send an email to:

sushilathithiyaa@gmail.com

Use the subject:

Data Deletion Request

Please include:

After verifying your identity or authority to make the request, we will process the request in accordance with applicable law, contractual obligations, security requirements, and legitimate recordkeeping requirements.

1. How to Submit a Deletion Request

To request deletion of your data, please send an email to:

Email: sushilathithiyaa@gmail.com

Please use the following subject line:

Subject: Data Deletion Request

You may submit a request relating to:

2. Information to Include in Your Request

To help us identify and process your request efficiently, please include the following details where applicable:

You may request deletion of one or more of the following:

If you are requesting deletion on behalf of an organisation, we may also ask you to confirm that you are authorised to make the request.

3. Verification Process

To protect the privacy and security of Customers, users, and end users, we may need to verify your identity or confirm that you are authorised to make the deletion request before processing it.

Verification may include:

We will communicate with you using the contact information provided in your request during the verification process.

We may refuse or delay a request where we cannot reasonably verify the identity or authority of the requester.

4. What Happens After Your Request

Once your deletion request has been received and verified, we will review the request and determine which information is eligible for deletion, anonymisation, disconnection, or other appropriate action.

Depending on the type of request, this may include deletion or anonymisation of:

Deletion requests will be processed in accordance with:

5. Meta and WhatsApp Business Platform Data

WhatsNexus integrates with the WhatsApp Business Platform (Cloud API) provided by Meta.

Where a Customer has connected a WhatsApp Business Account to WhatsNexus, the platform may process information such as:

As part of the business collaboration supporting WhatsNexus, relevant Meta and WhatsApp integration administration may involve a Meta Business Portfolio associated with Kingpin Ventures.

For Meta platform integration purposes, WhatsNexus uses a Meta application named “Nexus Connect.” Nexus Connect is the technical Meta application used to enable authorized Meta and WhatsApp Business Platform functionality for WhatsNexus and is not a separate customer-facing service. This includes customer onboarding, account authorization, messaging, webhook processing, and related integration management. WhatsNexus remains the public-facing platform and product; Nexus Connect is only the technical Meta application name and does not represent a separate company or change Customer ownership or control of their own Meta and WhatsApp business assets.

A request to delete WhatsNexus data does not automatically delete or transfer ownership of a Customer's own:

Those assets remain subject to the Customer's control and to applicable Meta and WhatsApp policies.

6. Disconnecting Meta or WhatsApp Integrations

Where applicable, a Customer may also request that its WhatsApp Business Platform integration be disconnected from WhatsNexus.

After disconnection, WhatsNexus may no longer be authorised to access or use the applicable connected WhatsApp Business Account or business phone number for platform functionality.

Disconnection may involve actions such as:

Disconnecting WhatsNexus from a Meta or WhatsApp integration does not necessarily delete data directly controlled or retained by Meta or WhatsApp.

Customers may need to use Meta's or WhatsApp's own account management tools for information or assets maintained independently by those platforms.

7. Some Data May Be Retained

In some circumstances, certain information may be retained even after a deletion request has been processed.

Information may be retained where reasonably necessary for:

Where appropriate, retained information may be:

We will not retain information longer than reasonably necessary for the applicable purpose.

8. Processing Timeline

Step 1 — Submit Request

Send your email to:

sushilathithiyaa@gmail.com

with the subject:

Data Deletion Request

and include the information described above.

Step 2 — Verification

We verify your identity and, where applicable, confirm your authority to make the request on behalf of an organisation.

Step 3 — Review

We identify the relevant:

covered by the request.

Step 4 — Deletion, Anonymisation, or Disconnection

We process the appropriate deletion, anonymisation, integration disconnection, or other applicable action.

Step 5 — Confirmation

Where appropriate, we will confirm that the request has been processed or advise you if additional information is required.

We will make reasonable efforts to process verified deletion requests within a commercially reasonable timeframe.

The exact processing time may vary depending on:

9. Organisation and Administrator Requests

WhatsNexus is designed for use by organisations and may contain data belonging to or controlled by a Customer organisation.

An individual user may not always have authority to request deletion of all organisation-level information.

For example, deletion of:

may require approval from an authorised organisation administrator or account owner.

We may verify administrator or account-owner authority before processing such requests.

10. End-User and Message Recipient Requests

If you are an individual who communicated through WhatsApp with a business using WhatsNexus, the business you communicated with may be the primary organisation responsible for determining how your information is used.

Where appropriate, we may:

This helps ensure that information is not deleted or disclosed without appropriate authorisation.

11. Additional Privacy Rights

Depending on your location and applicable law, you may have additional rights relating to personal data.

These rights may include the ability to request:

The availability and scope of these rights depend on applicable law and the context in which information is processed.

To exercise any applicable privacy rights, contact:

sushilathithiyaa@gmail.com

For full details regarding how WhatsNexus collects, uses, processes, stores, and shares information, please review our:

Privacy Policy

12. Security of Deletion Requests

We take reasonable measures designed to prevent unauthorised deletion or disclosure of Customer information.

For this reason, we may not process a deletion request solely based on information contained in an email where we are unable to verify the requester's identity or authority.

We may request additional verification where necessary to protect:

13. Business and Platform Relationship

WhatsNexus is developed, operated, supported, and administered through the business collaboration between:

Invictus Global Tech

and

Kingpin Ventures

The two businesses collaborate in connection with WhatsNexus according to their respective technical, operational, administrative, integration, security, support, and service responsibilities.

This collaboration may include:

The description of Invictus Global Tech and Kingpin Ventures as business partners does not, by itself, represent that they have formed a separate legal partnership entity unless expressly stated in a separate legal agreement.

14. Changes to These Data Deletion Instructions

We may update these Data Deletion Instructions from time to time.

Updates may be made to reflect:

Updates will be published on this page, and the “Last Updated” date will be revised accordingly.

15. Contact Information

For privacy-related questions, data deletion requests, integration removal requests, or other related inquiries, contact:

WhatsNexus

Operated and supported through the business collaboration between:

Invictus Global Tech

and

Kingpin Ventures

Email

sushilathithiyaa@gmail.com

Address

LIG 13/19, NH3
Vanjinathan Street
Maraimalai Nagar
Chennai – 603209
India

Related Policies

Privacy Policy

Terms and Conditions

Platform Information

Platform: WhatsNexus

Business Partners:
Invictus Global Tech
Kingpin Ventures

Meta / WhatsApp Business Platform Integration: Relevant Meta and WhatsApp Business Platform integration activities may be supported or administered through the Meta Business Portfolio associated with Kingpin Ventures as part of the business partners' operation and support of WhatsNexus.

WhatsNexus, Invictus Global Tech, and Kingpin Ventures are independent from Meta Platforms, Inc. and WhatsApp LLC.

Meta, WhatsApp, and their respective names, trademarks, and associated marks belong to their respective owners.